T-mobile Customer Service department has now been officially
nominated as the top service providers according to a customer satisfaction survey. T-mobile Customer Service department took the honor after a close
competition with Verizon. This new honor of T-Mobile is a reflection of
continuous struggle of the company to make advancement in the technology as
well as to maintain its quality customer service.
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| T-Mobile-Customer-Service |
The customer service survey was conducted by a research firm
called Vocal Laboratories. The survey was titled 2010 Wireless RetailsSatisfaction Study. The survey ranked T-Mobile first in terms of the sales
experience as well as the customer services. The survey used four points to
determine the rankings of the telecomm wireless mobile companies. The various
parts of the survey included: Sales staff, franchise facilities and display,
prices, and promotions.
The top ranking in the customer service survey is a huge
achievement for T-Mobile who has been struggling hard against other three major
wireless companies in U.S. T-Mobile is trying to catch with the other three
leading wireless networks and has introduced several improvements in its
technologies. Just recently, T-Mobile announced to take a leap and roll out
several new wireless devices as well as expansion in its HSPA+ network.
T-Mobile has made a later move, as its Big 3 competitors
have already moved to 4G network implementation but HSPA+ would keep the
company competitive in terms of technology. The new technology may even make
T-Mobile to surpass its competitors for a short while. T-Mobile’s HSPA+ would
allow the company to expand its high speed network to its customers by the end
of this year.
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